Directly

Question 1

What is Directly by Directly Software, Inc.?

Accepted Answer

Directly is a customer service automation platform that leverages AI and a network of subject matter experts to automate and improve customer support functions, reduce costs, and enhance customer satisfaction.

Question 2

How many companies are using Directly in 2025?

Accepted Answer

As of 2025, there are 34,714 verified companies using Directly.

Question 3

What industries are using Directly?

Accepted Answer

Directly is used across various industries, including technology, e-commerce, telecommunications, manufacturing, business services, finance, retail and custom software &#038; IT services.

Question 4

Which countries are the top users of Directly?

Accepted Answer

The top countries using Directly are the United States, Germany, United Kingdom, France, and Japan.

Question 5

What departments typically use Directly?

Accepted Answer

Directly is commonly used by customer support, customer success, and operations departments.

IDS Rapport

eVSM

Samepage

InsightExpress Flex

CUPS

AdButler

NEC UNIVERGE 3C

Adconion

OwnBackup

Talend Data Management

Oracle Financial Consolidation and Close Cloud

ClearOne

State Farm

OpenX Bidder

Microsoft Word

Fiserve (Precsion, Premier)

Survey Anyplace

Postman

SAP Financial Consolidation

Microsoft LiveMeeting

Thomson Reuters ONESOURCE Indirect Tax (formerly Sabrix)

Facebook Workplace

SAP Enterprise Performance Management

Zuora RevPro

GroupMe

Dell Data Protection

Id5

Nielsen DMP

Bing Ads

Dropbox Business

Dynata (formerly Research Now SSI)

Acqueon

Vindicia

Podio

Qualtrics Site Intercept

comScore validated Campaign Essentials

iSpot.tv

RingCentral Office

Select a Technology Category